Commonly Asked Questions
Can I provide feedback on the accuracy of the recommendations?
Yes, we love to hear back from our users. If the recommendations you are receiving feel inaccurate, feel free to contact us. Because our app uses very innovative technology, things are always changing. We try our best to keep everything updated, but we love help from our users.
Can I purchase items directly within the app, and what payment methods are accepted?
Yes! Not only do we offer recommendations, but we also offer the opportunity to purchase said products! We accept Visa, MasterCard, AmericanExpress, Discover, PayPal, and Apple Pay.
How does the app handle returns or exchanges for items purchased through the platform?
To return an item, our users must first request authorization (found in the app's settings). This is so that we know the item is unworn, still has tags on, etc. Next, a shipping label will be available through the app. Once we receive the returned item, your refund or exchange will be made.
Is there a social aspect to the app, such as sharing outfits or following other users?
Some VirtuWear users choose to post their outfits on their profiles. This can be done privately, as more of an outfit journal, or publicly, so other users can rate them for their own closet's personalization.